Original design
For direct review and introductions
The familiar two-column CV with my photo, career background and personal technology projects.
Professional résumé • English edition
Mark Eumir
Turingan
IT Project and Desktop Support
IT support, operations and project delivery across global enterprises — with a practical approach to technology and hands-on problem solving.
Kassel, Germany
15+ yearsEnterprise IT experience
InternationalInternational environments
IT / SupportSupport · Operations · Projects
01 / Professional profile
Professional profile
IT professional with more than 15 years of experience in enterprise desktop support, IT operations, end-user services and project coordination. Skilled in cross-functional troubleshooting and the delivery of secure, dependable IT support in multicultural organizations.
Background includes Microsoft 365, Active Directory, Exchange Online, Windows and macOS, SCCM, device administration, incident management and IT service management practices.
Education & certification
BSc in Electronics & Communications Engineering, Polytechnic University of the Philippines · ITIL certified
Languages
Filipino / Tagalog (native) · English (advanced) · German (basic; continuing studies)
02 / Career experience
Career experience
Selected roles from the approved two-page CV.
- IT Operations Project EngineerTrustwave Philippines Inc. · Makati City
Jun 2023 – Mar 2024IT projects, systems and applications, vendor coordination and escalated end-user support.
- IT Support EngineerTrustwave Private Limited · Singapore
May 2020 – Jun 2023Remote and on-site support, device configuration and cross-team IT initiatives.
- Executive & Desktop Support EngineerNCS Private Limited (Singtel Group) · Singapore
Jan 2018 – May 2020Technical support for senior management and enterprise users; devices, updates and asset lifecycle.
- IT Subject Matter Expert (SME)Global Enterprise International Malaysia · Malaysia
Jun 2016 – Dec 2017Knowledge-base development, complex-issue analysis, technical guidance and team training.
- IT ServiceDesk AnalystGlobal Enterprise International Malaysia · Malaysia
Dec 2014 – Jun 2016Multi-site incident support, troubleshooting, ticket management and SLA-based resolution.
03 / Independent technology projects
MiRo Digital Tools
Outside my enterprise IT career, I maintain MiRo Digital Tools: a collection of personal tools and experiments created with AI-assisted workflows.
- Translate ideas and requirements into clear feature plans and practical workflows.
- Run hands-on device testing, troubleshooting, release checks and documentation.
- Operate and maintain supporting Linux, Docker, GitHub and Cloudflare environments.
04 / Technical background
Technical background
Technologies and disciplines reflected in my work history and personal projects.
IT SupportIT OperationsIncident ManagementMicrosoft 365Active DirectoryExchange OnlineWindows / macOSSCCMMDMFreshService / ITSMIT Project CoordinationLinuxDockerGitHubCloudflareDevice QA
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